Your partner for end-to-end digital and customer experience management.
Driven by Value - We define practical digital strategies, execute digital implementations, and enhance your ecosystem through incremental, KPI-driven MSO programs.
Our Mission
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Our mission at CXO will always be to serve our clients’ end-to-end needs in the digital experience space, from visioning and building your future-state to incremental maturity & KPI-based maintenance.
Ontology
01
A set of concepts and categories in a subject area or domain that shows their properties and the relations between them.
Holistic Thinking
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At CXO, we recognize creating human-centric, conversion-focused digital experiences requires a coordinated effort across multiple disciplines – strategy, content, commerce, data, platforms and digital marketing, to name a few.
A Partner with Focus
At CXO, we’re focused on building the relevant technology capabilities to build your customer-centric needs and expand your brand’s digital presence.
A Partner with Focus
At CXO, we’re focused on building the relevant technology capabilities to build your customer-centric needs and expand your brand’s digital presence.
Accelerated Outcomes at Each Stage of Your Digital Journey
While we’re an end-to-end partner capable of engaging in any way your business needs, we’ve created structured engagement models to quickly and methodically accelerate your time-to-value.
Digital Strategy & Roadmaps
Capabilities Assessment
Implementations & Migrations
Managed Services for Digital Growth
Conversion Rate Optimization Engagements
Accelerated Outcomes at Each Stage of Your Digital Journey
While we’re an end-to-end partner capable of engaging in any way your business needs, we’ve created structured engagement models to quickly and methodically accelerate your time-to-value.
At CXO, we understand the importance of creating relevant and achievable digital strategies aligned with the future of your business. Our comprehensive strategy frameworks connect your business vision, your customer needs, and help plan your technical landscape to meet your goals.
If your organization is ready for its next step, but unsure whether your current technology portfolio will support your digital experience goals, our Capabilities Assessment is a requirement driven engagement model that validates your ecosystem or identifies gaps proactively.
As an organization that understands this space comprehensively, this streamlined assessment model supports digital planning and mitigates risks.
Whether you’re looking to upgrade your current platforms, migrate to a new one, or are looking at a more comprehensive rebrand and user experience, CXO has pre-defined engagement frameworks and deliverables to accelerate your time-to-market.
Most digital properties spend 80-90% of their lifecycle in the Managed Services phase - growth, optimization, and innovation should never stop. Our scalable multi-skilled MSO offering packages all the skills you need or just the ones you want to support your digital experience management.
As a partner that thinks strategically rather than operationally, we focus on outcomes and KPIs, driving towards measurable success. Whether you leverage us for all of our skills or just a few, our delivery framework is designed to eliminate silos and enhance collaboration across teams, making sure your digital ecosystem operates seamlessly for sustained growth.
If your digital success if rooted in consumer conversions - monetary or otherwise - you understand how crucial every component of your experience is to grow your business. Our CRO program is a comprehensive, multi-skilled, KPI-based engagement model focused on driving conversions.
We start by baselining the performance of your property and defining quantifiable goals. Through the course of the engagement, we assess the needs of your brand on a monthly basis, strategize how to increase conversions, and bring in the right skillsets on demand, on a sprint or deployment-basis.
Want to learn about the Outcomes CXO can create for your business?
From rebranding & redesigns to migrations, implementations, upgrades & streamlining your ongoing management costs, we’re interested to know how we can add value.
A member of the CXO team will reach out to you shortly
Led by Strategy, Rooted in Technology, Focused on the Business.
Exploring the measurable impact of CXO.
3x faster resolution of critical digital issues
40% reduction in operational costs through optimized resource allocation
50% improvement in website performance and load times
2x increase in deployment speed for new features and updates
60% reduction in downtime through proactive monitoring and maintenance
35% faster time-to-market for digital initiatives
4x improvement in cross-team collaboration efficiency
25% higher customer engagement through continuous optimization
50% decrease in security vulnerabilities with ongoing updates and monitoring
30% more efficient content and campaign execution
2x faster adoption of emerging technologies and innovations
45% increase in ROI from digital experience investments
2% more Qualified Impressions
1% More Leads Across Channels
3x Faster Resolution of Critical Digital Issues
40% Reduction in Operational Costs Through Optimized Resource Allocation
50% Improvement in Website Performance and Load Times
2x Increase in Deployment Speed for New Features and Updates
60% Reduction in Downtime Through Proactive Monitoring and Maintenance
35% Faster Time-to-Market for Digital Initiatives
4x Improvement in Cross-Team Collaboration Efficiency
25% Higher Customer Engagement Through Continuous Optimization
50% Decrease in Security Vulnerabilities with Ongoing Updates and Monitoring
30% More Efficient Content and Campaign Execution
2x Faster Adoption of Emerging Technologies and Innovations
45% Increase in ROI from Digital Experience Investments
15% growth in revenue from digital channels
25% increase in customer lifetime value (CLV)
30% reduction in operational costs
2x faster return on digital investments
3x increase in customer engagement rates
2x improvement in Net Promoter Score (NPS/CSAT)
40% faster user adoption of new digital tools
10% faster roadmap execution rate within the first year
3x faster time-to-market for new digital initiatives
50% reduction in technical debt over 2 years
30% faster identification of capability gaps
2x increase in alignment between business and IT teams
25% improvement in digital maturity score
40% faster decision-making on technology investments
50% reduction in unplanned digital spend
3x improvement in utilization of existing digital tools
60% reduction in redundant or underutilized platforms
30% lower risk exposure from outdated or unsupported technologies
4x faster issue resolution in digital infrastructure
35% increase in scalability potential
50% faster time-to-value for new digital capabilities
40% faster time-to-market for new platforms
3x reduction in migration-related downtime
50% decrease in post-migration defects
30% faster deployment of upgraded systems
2x improvement in data integrity during migrations
60% reduction in rework due to misconfigurations
3x faster adoption of new digital platforms
25% increase in user satisfaction post-migration
50% improvement in system performance after migration
4x reduction in unexpected platform-related disruptions
35% decrease in migration costs through optimized execution
2x faster onboarding of teams to new platforms
Blogs, Case Studies, Articles & Reports
Explore why our clients and partners view us as innovators, accelerators, consultants and thought leaders
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